Privacy Policy
Last update: July 13, 2021
We, BAKND.io ("BAKND.io," "we," "us," or "our"), through this privacy policy, wish to inform BAKND.io users and visitors of our website about the purpose, type, and extent of the processing of personal information. Our website and services are constantly being revised and improved.
By using any of BAKND.io's services, you confirm that you have agreed to the Terms and Conditions and have read and understood this Privacy Policy, as well as the Cookie Policy.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) in accordance with our website.
What personal information do we collect from the people that visit BAKND.io?
When registering on BAKND.io, as appropriate, you will be asked to enter your name, email address, and password to complete your registration. When submitting payment for our services, you will be asked to provide your name, company name (optional), Tax ID (optional), company ID (optional), address, and card information. This information is used to verify your location, authenticate credit card transactions, and issue appropriate documentation regarding your payment. We DO NOT store credit card information. Only the last four digits of the card will be provided to us by the payment processor. We store all other information securely on our servers until the termination of services, at which point we destroy any sensitive information.
The email address you provide will be used to send notifications regarding the BAKND.io website to the user. These notifications include, for example, login data, information, announcements, etc. Users always have the option to unsubscribe from the newsletter and individual module notifications.
We may collect information you share with us in connection with surveys, contests, or promotions.
When you use our services, we collect analytical information regarding your and your customers' usage of the website. This includes IP addresses, preferences, web pages visited before coming to our or our users' sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs, and language and other regional settings), and information about how you interact with the services and our users' sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and encountered problems, such as loading errors).
We may collect additional information that you submit to us directly or through third-party services if you use a third-party service to create an account (based on your privacy settings with such a third-party service).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We also collect information automatically when you use our services or users' sites (including via technologies like cookies).
We receive information from third-party services (such as our payment processor when submitting a payment or via our live chat software).
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize your experience and deliver the type of content and product offerings in which you are most interested.
- To improve our services and provide a better user experience based on anonymous, pseudonymized, or aggregated information.
- To respond to your customer service requests and provide support.
- To process transactions quickly and securely.
- To administer our site and troubleshoot any issues.
- To send periodic emails about products, services, and updates that might interest you and improve your overall experience.
- To follow up with you after correspondence (live chat, email, or phone inquiries).
- To ensure the security and integrity of our services and protect against fraudulent activity.
- To comply with applicable legal requirements, regulations, and industry standards, as well as law enforcement requests.
- To carry out retargeting advertising.
- When connecting the Google Calendar application to an operator in your Booking & Appointments section in the CRM, you agree that we may add and remove events from your selected calendar upon setup.
We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users' instructions. If you are an End User of one of our Users' sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, continue reading.
If you are a User, please refer to our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data, and for that reason, we use the services of one of the leading cloud server providers, Amazon. All data is stored on secured, GDPR-compliant Amazon Cloud Servers in the United States. To learn more about the Data Protection Addendum from Amazon, please review this PDF file: https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf.
How do we share your information?
We do not sell BAKND.io users' data to third parties. We do not share or pass on any personal information without your explicit consent, unless:
- We are legally obligated to do so.
- It is necessary to fulfill contractual services for BAKND.io users and/or to enforce the rights and obligations of these terms of use and the corresponding contractual relationship between the BAKND.io user and BAKND.io.
- It is necessary to perform the BAKND.io service, and the use of third-party services is required. In such cases, data may be shared with the companies listed in Annex A.
Your Rights
You have the right to access, update, change, or delete personal information (or that of your End Users) either directly in your account or by contacting us at support@thebizcofirm.com to request the required changes. You can exercise your other rights (including deleting your account) by contacting us at the same email address. You can request all the collected data by filling out the Data Request Form by following these steps.
You have the right not to receive marketing materials via email by changing your preferences in your Account Settings.
Please note that, for technical reasons, there may be a delay in deleting your personal information from our systems when you request its removal. We may also retain personal information to comply with the law, protect our and others' rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.
The Content on Your BAKND.io Website
All information that you publish on your BAKND.io website can generally be viewed by other internet users. Therefore, we encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access. The same applies to any files uploaded to password-protected websites as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don't immediately delete your personal information when your subscription expires or you cancel all paid services. Instead, we keep your personal information for a reasonable period of time so that it will be available if you decide to return.
You may delete your account by going to your Account Settings and clicking on "Delete Account." Please note that the full deletion of an account might take up to 90 days from all systems of BAKND.io.
Administrative Access to Your BAKND.io Website
Please be aware that BAKND.io team members are authorized in specific situations to access the administrative section of your BAKND.io website when fulfilling customer service requests and tracking errors. This grants them access to view all parts of your BAKND.io site, including password-protected areas.
Cookies
We use cookies to:
- Authenticate you: Cookies help us verify your account and automatically log you into your website from the same browser.
- Understand and save user preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and interactions to offer better site experiences and tools in the future.
- Third-party services may use cookies to help you sign into their services from our platform. Any such third-party cookie usage is governed by the policy of the third party placing the cookie.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. To learn more about BAKND.io and cookies, please refer to our Cookie Policy.
Third-Party Services
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
For a list of the third-party services we use, please refer to Annex A.
End Users' Personal Information
Our customers who have created a site using BAKND.io are responsible for what they do with the personal information they collect directly or through BAKND.io about their End Users. This section is directed to such customers.
a. Your Relationship with End Users
If you're one of our Users, you will collect personal information about your End Users. For example, during checkout, you may ask your End Users to provide their name, address, email address, and payment information to complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.
You are solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users' information, including personal information you collect about them from us or using BAKND.io functionality, cookies, or similar technologies. To learn more about making your website GDPR compliant, you can refer to our blog post [insert link to the blog post].
You must publish your own privacy and cookie policy and comply with them.
We are not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using BAKND.io functionality, cookies, or similar technologies). We do not provide legal advice regarding such matters.
b. End-User Payment Information
Your End Users' payment information may be processed via third-party eCommerce Payment Processors with which you integrate your account, following those eCommerce Payment Processors' terms and policies. We transmit your End Users' complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We do not collect or store your End Users' payment information.
Updates to this Privacy Policy
We will update this Privacy Policy from time to time to reflect changes in technology, law, our business operations, or any other reasons we determine necessary or appropriate. When we make changes, we will update the "Effective Date" at the top of the Privacy Policy and post it on our site. If we make material changes to this policy or the ways we process personal information, we will notify you (for example, by prominently posting a notice of the changes on our site before they take effect or directly sending you a notification).
We encourage you to periodically review this Privacy Policy for any changes since your last visit. This will help ensure that you better understand your relationship with us, including how we process your personal information.
Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
BAKND.io
200 N Carrier Parkway Suite 101, Grand Prairie, Texas 75050
support@thebizcofirm.com
Annex A
Amazon Web Services (AWS)
https://aws.amazon.com/privacy/
All of Simvoly’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.
Google Analytics
https://policies.google.com/privacy
Analytics of how users are using our website
Google Calendar
https://policies.google.com/privacy
Create or delete events via the booking functionality
https://www.facebook.com/privacy/explanation
Facebook is used for re-targeting of customers
Stripe
https://stripe.com/privacy
Used for payments on all plans or payment forms
SupportSystem
https://supportsystem.com/privacy/
For ticketing and support
Convertkit
https://convertkit.com/privacy
Used for email correspondence
Google Adwords
https://policies.google.com/privacy
For PPC campaigns